Legal

Terms of Service

Last updated: September 22, 2026

These terms govern the services Convertiva provides. We've tried to write them in plain language rather than defensive legalese — if anything here is unclear, ask us before you sign up rather than after.

1. Who these terms are with

Convertiva is a trading name of Abiem Group LLC, a Florida limited liability company. “We,” “us,” and “Convertiva” mean Abiem Group LLC. “You” and “Client” mean the business subscribing to our services.

By subscribing, you confirm you're authorized to enter this agreement on behalf of your business.

2. What we provide

We design, configure, and operate the Convertiva AI Lead Assistant — an AI assistant that responds to inbound enquiries on your Instagram, Facebook Messenger, and website chat. Specifically, we:

• Configure the assistant using the treatments, pricing, policies, and rules you provide
• Connect it to the channels and the calendar or booking systems you authorize
• Test conversation paths with you before launch and obtain your sign-off
• Operate and maintain the assistant for the duration of your subscription
• Provide a monthly summary of activity

Our services are delivered on a third-party AI agent platform. Features and capabilities depend in part on that platform and on the systems you ask us to connect to.

3. What we don't promise

This section matters, so we've made it plain rather than burying it.

• We do not guarantee any specific outcome. Not a number of bookings, leads, conversions, revenue, or return on investment. AI systems are probabilistic, and results depend on your traffic, pricing, market, treatments, and how your team uses the service.
• AI output is not perfect. The assistant can misunderstand, respond imperfectly, or encounter situations outside its rules. We configure escalation to a human for those cases, and you retain responsibility for reviewing conversations and outcomes.
• We do not provide medical, legal, financial, or clinical advice, and the assistant we build is configured not to. You are responsible for ensuring the information you give us to load into it is accurate and lawful for your practice to communicate.
• We depend on third parties. Availability relies on our platform provider, AI model providers, the messaging platforms the assistant runs on — Instagram and Facebook Messenger, operated by Meta — and your own systems. Outages, API changes, rate limits, or policy changes at any of these can affect the service, and are outside our control.

4. What you're responsible for

• Providing accurate, current information about your treatments, pricing, policies, and availability — and telling us when it changes
• Granting and maintaining the access we need to the systems and channels you want connected
• Reviewing and signing off on conversation paths before launch
• Complying with the laws that apply to your practice, including advertising rules, healthcare regulations, consumer protection, and messaging and privacy laws in your jurisdiction
• Making any disclosures your customers or patients are entitled to about automated communication or data handling
• Maintaining sufficient AI usage credit for the assistant to keep operating in an unusually busy month
• Keeping your account credentials secure

You retain ownership of your data, your customer and patient lists, and your content. We process them on your behalf.

5. Fees, credits, and billing

Subscription and setup

The subscription fee is billed monthly in advance. The one-time setup fee is charged with your first payment and covers the configuration, integration, and testing work required to build your assistant.

AI usage

Your subscription includes an allowance of AI usage sized to cover normal monthly conversation volume. The allowance is added on your billing date, and conversations draw against it as they occur.

Unused allowance does not carry over between billing periods.

If your balance runs low you can add more AI credit from your account, and you can set an automatic recharge threshold. You'll be notified before the balance is exhausted. If the balance reaches zero, the assistant may stop responding until it is topped up, and we are not responsible for enquiries missed during that period. We strongly recommend enabling automatic recharge.

Changes

We may change prices for new billing periods with at least 30 days' notice. Where we have committed to hold your rate, that commitment is honored; if our own underlying costs shift materially we will discuss it with you before anything changes.

6. Refunds

Subscription fees are billed monthly in advance and are generally non-refundable once a billing period has begun. The setup fee covers work delivered — your configured assistant, integrations, and tested conversation paths — and is non-refundable once that work has started.

If something has gone wrong on our side, tell us. We would rather fix the problem or make an adjustment than have you stay on a service that isn't working, and we handle those situations case by case.

AI credit top-ups are non-refundable to the extent they have been consumed.

7. Term and cancellation

The subscription is month to month with no minimum commitment. Cancel any time from your account or by emailing us; cancellation takes effect at the end of your current billing period, and we don't pro-rate partial months.

We may suspend or terminate service if fees go unpaid, if the service is used unlawfully or in breach of Section 8, or if a third-party provider we depend on withdraws access. Where we terminate without cause, we'll refund any unused portion of the current period.

On termination we'll return or delete your data on your instruction, subject to any legal retention obligations.

8. Acceptable use

You agree not to use the service to:

• Send unsolicited messages in breach of anti-spam or telemarketing law
• Make false, misleading, or unsubstantiated claims about treatments or outcomes
• Communicate anything unlawful, harassing, or deceptive
• Impersonate another business or individual
• Circumvent usage limits or attempt to interfere with the platform

You are responsible for the content you instruct the assistant to communicate. Aesthetic and medical advertising is regulated; ensuring your claims comply is your responsibility, not ours.

9. Confidentiality and data

Each party will keep the other's confidential information confidential. We process personal data as described in our Privacy Policy.

Where the service handles protected health information, additional agreements between the parties govern that data and take precedence over these terms for the data they cover. Do not route protected health information through the service unless those agreements are in place and the appropriate configuration is active.

10. Intellectual property

You own your data, content, and customer relationships. We own our methods, templates, prompt frameworks, and any tooling we develop, including improvements made while working with you.

The assistant configured for you is yours to use for the duration of your subscription. We won't reuse your specific configuration, pricing, or content for another client.

We may reference you as a client and describe results in general terms only with your prior written consent. Any case study is covered by a separate written agreement.

11. Limitation of liability

To the fullest extent permitted by law, our total liability arising out of or relating to these terms or the service is limited to the total fees you paid us in the three months preceding the event giving rise to the claim.

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business opportunities, or missed enquiries, even if advised such damages were possible.

Nothing in these terms excludes liability that cannot lawfully be excluded.

12. Indemnity

You'll indemnify us against claims arising from the content you instruct the assistant to communicate, your breach of Section 8, or your failure to meet the legal obligations that apply to your practice.

13. Changes to these terms

We may update these terms. Material changes will be communicated to active clients at least 30 days in advance. Continued use after that period constitutes acceptance.

14. Governing law

These terms are governed by the laws of the State of Florida, United States, without regard to conflict of law principles. Disputes are subject to the exclusive jurisdiction of the state and federal courts located in Florida.

15. Contact

Abiem Group LLC (trading as Convertiva)
[BUSINESS ADDRESS], Florida, United States
hello@convertiva.co