A real answer in seconds
A DM arrives and gets a proper reply straight away, in your clinic's voice, whatever the hour. Not an auto-responder telling someone you'll be in touch.
AI lead assistant for aesthetic clinics
Your next client already messaged you.
Convertiva answers in seconds — day, night, and weekends.
The Convertiva AI Lead Assistant replies to your Instagram DMs, Facebook messages, and website chat the moment they arrive. It answers questions about your treatments, qualifies the enquiry, and books the consultation — so the people messaging you at 10pm are on the calendar by morning.
Free 30-minute demo. No obligation, and nothing to sign on the call.
Instagram DM · Saturday, 11:47 PM
Hi! How much is lip filler? Do you have anything this week?
11:47 PMHi Sofia — lip filler starts at $650 with our nurse injector. I have Tuesday 2:00 PM or Thursday 10:30 AM open. Want me to hold one for you?
11:47 PM · answered in 12 secondsTuesday works!
11:49 PMThe opportunity
Your Instagram is working. The replies are what's costing you.
Someone sees your work, taps through, and asks what it costs — at 9pm, on a Saturday, while your team is with a client. They message two or three other clinics in the same sitting. Whoever answers first usually gets the consultation.
Who we build for
Aesthetic clinics where a single reply can be worth four figures.
Med spas
Injectables, facials, and skin treatments, where most enquiries arrive through Instagram rather than the phone.
Injectable clinics
Botox and filler practices where consultation requests come in at all hours — and now get answered at all hours.
Laser & skin clinics
Treatment packages and series that need real qualification before they reach the calendar.
Wellness & aesthetics
IV therapy, body contouring, and membership-driven treatment businesses with steady inbound interest.
How it works
Inquiry to appointment, without anyone stepping in.
The questions they actually ask
It answers on treatments, pricing, suitability, and what to expect — and finds out what the person is really looking for and how soon they want it.
Straight onto your calendar
When they're ready, it offers real availability and puts the consultation on your calendar. No back and forth, no message waiting until Monday.
What it does
One assistant, doing the work your front desk never gets to.
Managed by us and trained on your clinic. You're not being handed software to configure.
Trained on your clinic
Your treatments, your pricing, your policies, your FAQs. It answers the way your team would, because it's been taught the way your team does it.
Answers in seconds, always
Evenings, weekends, holidays, and the middle of a treatment. The enquiries that used to sit until morning get handled when they arrive.
Qualifies the enquiry
Finds out what they want, whether it suits them, and how soon they're looking — so your team spends its time on the people worth the time.
Books consultations
Offers real availability from your calendar and confirms the appointment inside the rules you set.
Captures every lead
Name and contact details saved even when someone doesn't book, so an unfinished conversation is still something your team can pick up.
Hands over to your team
Anything clinical, sensitive, or unusual goes to a human, on rules you define. It doesn't guess.
Where it works
Built for Instagram first.
Instagram is where aesthetic clinics get found and where most enquiries start — so that's where the Lead Assistant does its most important work. Facebook Messenger and your website chat are included too, handled by the same assistant with the same knowledge of your clinic.
- Instagram DMs Where the Lead Assistant earns its keep — the 11pm “how much is this?” that decides who gets the booking.
- Facebook Messenger Same assistant, same knowledge of your treatments, pricing, and policies.
- Website chat Catches the visitor who read your treatment page and had one more question.
You stay in control
Your team stays in the loop.
The Lead Assistant handles the repetitive part — the same pricing question for the tenth time, the 11pm “do you have anything this week?” It doesn't replace anyone. When a conversation needs judgement, a clinical answer, or a human touch, it hands over to your team with the full thread attached. You set the rules for when that happens, and you can read every conversation.
Getting started
We build it. You approve it. It goes live.
This is done for you. Most clinics are live about a week after their discovery call.
Demo and discovery
We show you the assistant working and learn how your clinic runs: your treatments, your pricing, your policies, and how you like to talk to clients.
We build and train it
We configure the assistant on your clinic, connect Instagram, Facebook Messenger, and your website, set up qualification and booking, and define when it hands over to your team.
You approve, then it goes live
We walk you through the conversations together and you sign off before it speaks to a single real client. Then we keep it current as your pricing and treatments change.
Pricing
One assistant. One price.
Month to month, cancel any time. Setup is a one-time fee charged with your first payment — it covers the configuration, training, and testing that makes the assistant yours.
Convertiva AI Lead Assistant
$299/month
+ $299 one-time setup
Everything needed to answer, qualify, and book your inbound enquiries.
- Instagram DMs, Facebook Messenger, and website chat
- Replies 24/7, including nights and weekends
- Trained on your treatments, pricing, policies, and FAQs
- Lead qualification
- Contact and lead capture
- Consultation booking on your calendar
- Human handoff on your rules
- Conversation history and dashboard
- Monthly AI usage included
Month to month. Cancel any time.
What the setup covers
$299, once — and it's the part that makes it work.
Onboarding is where the assistant actually becomes yours. We configure it, load in your treatments, pricing, policies, and FAQs, connect Instagram, Facebook Messenger, and your website chat, set up your qualification questions, connect booking, define your handoff rules, and test every conversation path with you before it goes live.
Usage
Monthly AI usage is included.
Your subscription covers normal monthly conversation volume. If you have an unusually busy month, you can add more AI credit from your account at any time, or set it to top up automatically. Nothing stops working without warning.
Not sure whether it fits your clinic? That's what the demo is for — book 30 minutes and we'll walk through your channels, your booking setup, and where the assistant would actually help. Multiple locations? Ask and we'll scope it properly.
Questions
What med spa owners ask before they start.
Will it sound like my clinic?
That's the whole point. The assistant is trained on how your clinic actually talks — your treatment names, your tone, your policies. Before you go live we test every conversation path together and you sign off on it. And when something falls outside what it knows, it hands the conversation to a human rather than guessing.
What channels does it cover?
Instagram DMs, Facebook Messenger, and the chat on your website — all three, all included, handled by the same assistant with the same knowledge of your clinic. Instagram is the one we build around, because it's where most aesthetic enquiries start.
What if it books something wrong?
It books inside the rules you set — your services, your providers, your availability, your deposit requirements. Anything outside those rules gets escalated to your team rather than improvised. You see every conversation in full.
What happens if someone asks something it can't answer?
It says so plainly and hands the conversation to your team with the full thread attached, rather than inventing an answer. Clinical questions, complaints, and anything unusual are routed to a human by design — and you decide where those land.
Does this replace my front desk staff?
No. It takes the parts of the job nobody enjoys — after-hours messages, the same pricing question for the tenth time, the DM queue that builds up during a busy clinic day. Your team keeps the work that genuinely needs a person: the clients in the room.
How long until it's running?
About a week for most clinics. We gather what we need on the discovery call, build and connect it, then test the conversation paths with you before anything talks to a real client. We'll give you a real date at discovery rather than leave you guessing.
Can I see it working first?
Yes — that's the only way we start. Book 30 minutes and we'll show you the Lead Assistant handling enquiries for a clinic like yours and answer anything you want to ask. No obligation, and nothing to sign on the call.
Am I locked into a contract?
No. It's month to month with no minimum term and no notice period — cancel any time. The setup fee is one-time and covers the build. We'd rather earn month thirteen than rely on a contract to keep you.
Not a med spa?
Tell us what you run.
We build for aesthetic clinics because that's where we know the treatments, the questions, and the booking patterns. If you run something else that lives on inbound enquiries, get in touch and we'll be honest about whether we can help.
See it working on your clinic.
Thirty minutes. We'll show you the Lead Assistant handling real enquiries for a clinic like yours, answer anything you want to ask, and tell you honestly whether it's a fit. No obligation, no slide deck, and nothing to sign on the call.
- See the assistant handle real conversations, live
- Get straight answers on fit, timeline, and pricing
- Leave with a clear answer, whichever way it goes